📜 TERMS & CONDITIONS

1. INTRODUCTION & ACCEPTANCE

Welcome to www.prakshtradecorp.com (hereinafter referred to as the "Website"), owned and operated by Prakash Trade Corp (hereinafter referred to as "Company," "we," "us," or "our").

These Terms & Conditions ("Terms," "T&C," or "Agreement") constitute a legally binding agreement between:

By accessing, browsing, or using this Website in any manner, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms & Conditions
• You have read and agree to our Privacy Policy
• You are legally competent to enter into binding agreements
• You accept these Terms on behalf of yourself and/or your organization

2. DEFINITIONS

For the purpose of these Terms & Conditions, the following definitions shall apply:

3. ABOUT THE COMPANY

Certifications & Registrations

4. ELIGIBILITY

By using this Website and/or placing an order with us, you represent and warrant that:

• You are at least 18 years of age (or the age of legal majority in your jurisdiction)
• You have the legal capacity and authority to enter into a binding contract
• If acting on behalf of a company or organization, you have the proper authorization to bind that entity to these Terms
• You are not located in any country subject to international trade sanctions or embargoes that would prohibit this transaction
• You will provide accurate, current, and complete information in all communications and transactions
• You are not prohibited by any applicable law from engaging in import/export trade activities

5. USE OF WEBSITE

5.1 Permitted Use

This Website is provided for the following purposes:

• Learning about Prakash Trade Corp and our products/services
• Viewing product information and specifications
• Submitting business inquiries and contact requests
• Requesting quotations and product samples
• Initiating and managing export orders

5.2 Prohibited Use

You agree NOT to:

• Use the Website for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorized access to any part of the Website, its servers, or connected systems
• Use any automated tools, bots, scrapers, or crawlers to extract data from the Website without our written permission
• Copy, reproduce, distribute, or republish any content from the Website without prior written consent
• Impersonate any person or entity or misrepresent your affiliation
• Upload or transmit any viruses, malware, or harmful code
• Interfere with or disrupt the functionality, security, or performance of the Website
• Use the Website to collect personal data of other users
• Post or transmit any defamatory, obscene, offensive, or threatening content
• Use our product images, descriptions, or any Website content for competitive purposes without written permission
• Engage in any activity that could damage our reputation or business interests

5.3 Website Availability

We strive to keep the Website available 24/7 but do not guarantee uninterrupted access.

We may temporarily suspend the Website for maintenance, updates, or security reasons without prior notice.

We are not liable for any loss or damage caused by Website downtime or unavailability.

6. PRODUCTS & SERVICES

6.1 Product Categories

Prakash Trade Corp offers the following product categories for export:

6.2 Product Availability

• All products listed on the Website are subject to availability
• We reserve the right to discontinue, modify, or limit any product without prior notice
• Product availability may vary based on season, harvest cycles, market conditions, and other factors
• Listing of products on the Website does not constitute a binding offer to sell

6.3 Product Specifications

Product specifications (including weight, dimensions, color, texture, composition, and packaging) provided on the Website are approximate and indicative.

Actual products may vary slightly from images and descriptions due to the natural characteristics of organic and agricultural products.

For exact specifications, please request a detailed Product Specification Sheet via email.

6.4 Merchant Exporter Disclaimer

Prakash Trade Corp operates as a Merchant Exporter.

We source products from verified and trusted manufacturers, farmers, and suppliers across India.

While we conduct thorough quality checks and due diligence, the manufacturing process is carried out by our sourcing partners.

We take full responsibility for the quality of goods shipped to our buyers, as per the agreed specifications.

7. PRODUCT DESCRIPTIONS & ACCURACY

We make every effort to ensure that product descriptions, images, specifications, and other information on the Website are accurate, complete, and up-to-date.

However, we do not warrant that all information is entirely error-free, complete, or current at all times.

Photographs of products are for illustrative purposes only and may not perfectly represent the actual product, especially for natural/organic products like jaggery.

In case of any discrepancy between the Website description and the actual product specifications provided in a Proforma Invoice or Contract, the Proforma Invoice / Contract shall prevail.

We reserve the right to correct any errors in product descriptions, pricing, or other content at any time without liability.

8. PRICING & PAYMENT

8.1 Pricing

8.2 Payment Terms

8.3 Payment Conditions

• All payments must be made in the agreed currency to the Company's designated bank account
• Bank charges of the remitting bank are borne by the Buyer; bank charges of the receiving bank are borne by the Seller
• Payment is considered received only upon realization of funds in our bank account
• In case of LC payments, the LC must be opened at least 15-20 days before the expected shipment date
• Late payments may result in order delays, cancellation, or additional charges

• We do not accept payments via personal accounts, cryptocurrency, or unverified payment channels

9. ORDER PROCESS & CONFIRMATION

9.1 How to Place an Order

9.2 Order Confirmation

An order is considered confirmed only upon:

• Written acceptance of the Proforma Invoice by the Buyer (via email or signed copy)
• Receipt of agreed advance payment (if applicable)
• Opening of Letter of Credit (if LC terms agreed)

The Company reserves the right to accept or decline any order at its sole discretion.

9.3 Order Modification

Modifications to a confirmed order (quantity, specifications, packaging, delivery schedule) are subject to:

• Written request by the Buyer
• Feasibility assessment by the Company
• Mutual agreement on revised terms and pricing
• Any additional costs arising from modifications shall be borne by the Buyer

10. EXPORT TERMS & INCOTERMS

10.1 Applicable Incoterms

All export transactions are governed by Incoterms® 2020 as published by the International Chamber of Commerce (ICC). The applicable Incoterm will be specified in each Proforma Invoice / Sales Contract.

10.2 Default Terms

Unless otherwise agreed in writing, the default export term is FOB Indian Port (typically FOB Nhava Sheva / FOB Mundra / FOB Delhi ICD, as applicable).

The specific port of loading will be mentioned in the Proforma Invoice.

10.3 Buyer's Responsibilities Under Incoterms

Depending on the agreed Incoterm, the Buyer may be responsible for:

• 📦 Import customs clearance and duties in the destination country
• 🚢 Freight charges (under FOB/EXW terms)
• 🛡️ Marine insurance (under FOB/CFR terms)
• 🏗️ Unloading and inland transportation at destination
• 📋 Import licenses, permits, and regulatory compliance in the buyer's country

11. MINIMUM ORDER QUANTITY (MOQ)

MOQs are indicative and negotiable based on the product, packaging, and destination.

For trial orders, lower quantities may be considered on a case-by-case basis.

Final MOQ will be confirmed in the Proforma Invoice.

12. SAMPLES

Sending of samples does not constitute a commitment to place or accept a bulk order.

Bulk production specifications will match the approved sample unless otherwise agreed in writing.

13. CUSTOM PACKAGING & PRIVATE LABELING

We offer custom packaging and private labeling services for our export products:

All custom packaging designs must be approved in writing by the Buyer before production.

The Company is not responsible for errors in buyer-provided artwork, text, or design files.

Intellectual property rights of buyer-provided branding remain with the Buyer.

14. SHIPPING & DELIVERY

14.1 Shipping Methods

14.2 Shipping Ports

Primary Ports: Nhava Sheva (JNPT, Mumbai), Mundra Port, Delhi ICD (Tughlakabad/Patparganj)

Other Ports: As per product origin and buyer requirements

14.3 Delivery Timelines

14.4 Shipping Documents

The following documents will be provided (as applicable) with each shipment:

14.5 Risk of Loss

Risk of loss or damage to goods transfers to the Buyer as per the agreed Incoterm.

Under FOB terms: Risk transfers when goods pass the ship's rail at the Indian port.

Under CIF/CFR terms: Risk transfers at the port of shipment (not destination).

The Company is not liable for loss, damage, or delay occurring after the risk transfer point.

15. INSPECTION & QUALITY ASSURANCE

15.1 Our Quality Commitment

All products undergo rigorous quality checks before shipment.

Quality parameters include physical appearance, weight, moisture content, purity, packaging integrity, and compliance with agreed specifications.

For food products (jaggery), we ensure compliance with FSSAI standards and destination country food safety regulations.

15.2 Pre-Shipment Inspection

15.3 Buyer's Inspection at Destination

The Buyer must inspect goods within 7 business days of receipt at the destination.

Any claims regarding quantity shortages, visible damage, or non-conformity must be raised in writing within 7 business days of delivery.

16. CERTIFICATIONS & COMPLIANCE

16.1 Regulatory Compliance

Prakash Trade Corp complies with all applicable Indian laws and regulations governing export activities, including:

16.2 Destination Country Compliance

The Buyer is responsible for ensuring that imported products comply with all applicable laws and regulations in the destination country, including:

• Import licenses and permits
• Product registration requirements
• Food safety and labeling regulations
• Customs duties and import taxes
• Quarantine and phytosanitary requirements
• Local packaging and labeling standards

16.3 Certification Documents

Copies of relevant certifications can be provided upon request, subject to confidentiality and commercial considerations.

17. CANCELLATION & MODIFICATION OF ORDERS

17.1 Buyer Cancellation

17.2 Company Cancellation

We reserve the right to cancel an order if:

• Payment is not received within the agreed timeframe
• Buyer provides false or misleading information
• Buyer violates applicable laws or sanctions
• Product becomes unavailable due to circumstances beyond our control
• Force Majeure event prevents fulfillment

In such cases, we will refund any advance payment received, less any documented costs already incurred.

17.3 Order Modification

Changes to confirmed orders must be requested in writing and are subject to:

• Feasibility and availability
• Revised pricing, if applicable
• Revised delivery timeline
• Written confirmation from both parties

18. RETURNS, REFUNDS & CLAIMS

18.1 No-Return Policy for Export Goods

Due to the nature of international trade and food/agricultural products:

However, claims may be considered in cases of:

• Significant quality defects attributable to the Company
• Short shipment or quantity discrepancy
• Wrong product or specification delivered
• Damaged goods due to inadequate packaging (if attributable to the Company)

18.2 Claim Procedure

To file a claim, the Buyer must:

1. Notify us in writing within 7 business days of delivery
2. Provide clear photographs/videos of the damaged or defective goods
3. Provide the Commercial Invoice number, shipment details, and description of the issue
4. Allow our team to inspect or investigate the claim
5. Provide any additional documentation reasonably requested

18.3 Claim Resolution

If a claim is found to be valid and attributable to the Company, we may, at our discretion:

• Replace the defective/damaged goods in the next shipment
• Provide a credit note against a future order
• Issue a partial or full refund, depending on the severity of the issue

The Company's decision regarding the appropriate remedy shall be final, subject to applicable law.

18.4 Claims Exclusions

Claims will NOT be accepted for:

• Normal variations in natural/agricultural products (color, texture, minor weight variation)
• Damage caused by improper handling, storage, or transportation after risk transfer
• Damage caused by the Buyer's negligence or misuse
• Failure to comply with storage instructions
• Claims raised after the 7-business-day period
• Force Majeure events

18.5 Refund Process

Approved refunds will be processed within 15-30 business days after claim resolution.

Refunds will be made to the original payment method.

Bank charges, currency conversion fees, and other transaction costs may be deducted from the refund.

19. FORCE MAJEURE

Neither party shall be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control ("Force Majeure Event").

Force Majeure Events Include:

• 🌪️ Natural disasters (earthquake, flood, cyclone, tsunami, etc.)
• 🦠 Pandemics, epidemics, or public health emergencies
• ⚔️ War, armed conflict, terrorism, civil unrest
• 🚢 Port closures, strikes, labor disputes, shipping disruptions
• 🏛️ Government actions, sanctions, embargoes, export/import restrictions
• ⚡ Power outages, telecommunications failures, cyberattacks
• 📉 Severe market disruptions or supply chain failures
• 🔥 Fire, explosion, or industrial accidents
• 🚛 Transportation disruptions beyond our control

Effect of Force Majeure

• The affected party shall notify the other party as soon as reasonably practicable
• Performance obligations shall be suspended for the duration of the Force Majeure Event
• Neither party shall be liable for damages arising from such delay or non-performance
• If the Force Majeure Event continues for more than 60 days, either party may terminate the affected order without liability

20. INTELLECTUAL PROPERTY RIGHTS

20.1 Company Intellectual Property

All content on this Website, including:

• Company name, logo, and trademarks
• Website design, layout, and graphics
• Product photographs and images
• Product descriptions and specifications
• Text, articles, blogs, and other written content
• Videos, audio, and multimedia content
• Software, code, and functionality

are owned by, licensed to, or otherwise lawfully used by Prakash Trade Corp and are protected by applicable Indian and international intellectual property laws.

20.2 Buyer Intellectual Property

If you provide us with your trademarks, logos, designs, or other intellectual property for custom packaging/private labeling:

• You retain ownership of your intellectual property
• You grant us a limited, non-exclusive license to use your IP solely for fulfilling your order
• You represent that you have the legal right to provide and use such IP
• You agree to indemnify us against claims arising from unauthorized use of third-party IP provided by you

20.3 Product Designs & Specifications

Custom product designs, formulations, packaging designs, and specifications developed exclusively for a Buyer may be subject to separate intellectual property agreements.

20.4 Infringement Claims

If you believe any content on our Website infringes your intellectual property rights, please contact us at:

21. CONFIDENTIALITY

21.1 Confidential Information

During the course of our business relationship, either party may receive confidential information from the other party, including but not limited to:

• Business plans, strategies, and financial information
• Customer and supplier information
• Pricing, quotations, and commercial terms
• Product formulations, specifications, and manufacturing processes
• Trade secrets and proprietary information
• Technical information and know-how
• Any information marked or reasonably understood to be confidential

21.2 Confidentiality Obligations

Each party agrees to:

• Keep confidential information strictly confidential
• Use confidential information only for the purpose for which it was disclosed
• Not disclose confidential information to third parties without prior written consent
• Take reasonable measures to protect confidential information from unauthorized access or disclosure

21.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no breach of these Terms
• Was already lawfully known to the receiving party before disclosure
• Is independently developed without use of the confidential information
• Is required to be disclosed by law, regulation, or court order

21.4 Duration

Confidentiality obligations shall survive termination of the business relationship for a period of 3 years or as otherwise agreed in writing.

22. USER CONDUCT & PROHIBITED ACTIVITIES

You agree to use the Website and our services only for lawful purposes and in accordance with these Terms.

Prohibited Activities

You shall NOT:

1. Violate any applicable local, national, or international law or regulation
2. Engage in fraud, money laundering, or other financial crimes
3. Attempt to circumvent export controls, sanctions, or trade restrictions
4. Use the Website to facilitate illegal imports or exports
5. Provide false, misleading, or fraudulent information
6. Infringe the intellectual property rights of others
7. Harass, threaten, or abuse Company employees or representatives
8. Submit malicious code, viruses, or other harmful content
9. Attempt to gain unauthorized access to our systems or data
10. Interfere with the Website's operation or security
11. Use automated systems to scrape, crawl, or extract Website data without permission
12. Engage in activities that could damage our reputation or business

Consequences of Violation

If you violate these Terms, we may:

• Immediately terminate your access to the Website
• Cancel any pending orders
• Withhold or cancel refunds (where legally permitted)
• Pursue legal action
• Report illegal activities to relevant authorities

23. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, services, or platforms, including:

• Trade platforms
• Social media platforms
• Payment gateways
• Logistics and shipping providers
• Government and regulatory websites
• Industry associations and resources

These links are provided for your convenience only.

You access third-party websites at your own risk and should review their respective terms and privacy policies.

24. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Warranties of fitness for a particular purpose
• Warranties of title
• Warranties of non-infringement
• Warranties regarding accuracy or completeness of information
• Warranties of uninterrupted or error-free Website operation
• Warranties regarding the quality, suitability, or fitness of products for the Buyer's specific purpose (unless expressly agreed in writing)

Product-Specific Disclaimer

For agricultural and natural products (including Organic Cane Jaggery):

• Natural variations in color, texture, taste, and appearance are normal
• Product specifications may vary within reasonable industry standards
• We do not guarantee that products will meet specific preferences or expectations beyond the agreed specifications

25. LIMITATION OF LIABILITY

25.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRAKASH TRADE CORP SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, business, or anticipated savings
• Loss of data or information
• Loss of business opportunities
• Reputational damage
• Any damages arising from delays beyond our control

25.2 Maximum Liability

Our total aggregate liability for any claim arising from or related to these Terms or any transaction shall not exceed:

25.3 Exceptions

The limitations above do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Willful misconduct
• Liability that cannot legally be excluded under applicable law

25.4 Force Majeure

We are not liable for any failure or delay caused by Force Majeure Events as defined in Section 19.

26. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Prakash Trade Corp, its directors, officers, employees, agents, suppliers, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

1. Your breach of these Terms & Conditions
2. Your violation of any applicable law or regulation
3. Your infringement of any third-party intellectual property rights
4. Your misuse of the Website or our services
5. Any false, misleading, or fraudulent information provided by you
6. Your violation of export/import regulations or sanctions
7. Any claims arising from your products, branding, or specifications provided to us

This indemnification obligation shall survive termination of these Terms.

27. PRIVACY POLICY

Your privacy is important to us.

Our collection, use, storage, and processing of your personal data is governed by our Privacy Policy , which forms an integral part of these Terms.

By using our Website, you consent to the collection and processing of your personal data as described in the Privacy Policy.

28. COMMUNICATION & CONSENT

28.1 Electronic Communication

By using our Website and providing your contact information, you consent to receive communications from us via:

• Email
• WhatsApp
• Phone calls
• SMS
• Website notifications

28.2 Types of Communication

28.3 Opt-Out

You can opt out of marketing communications at any time:

• Click the "Unsubscribe" link in emails
• Email prakshtradecorp@gmail.com with "Unsubscribe" in the subject
• Reply "STOP" to WhatsApp marketing messages

Opting out of marketing does not affect transactional or legally required communications.

28.4 Recording of Communications

For quality assurance, training, and dispute resolution, we may record or retain:

• Phone calls
• WhatsApp conversations
• Email communications
• Video calls

We will notify you where legally required before recording communications.

29. ANTI-BRIBERY & ANTI-CORRUPTION

Prakash Trade Corp maintains a strict zero-tolerance policy toward bribery and corruption.

We Do Not Permit:

• Offering or accepting bribes
• Facilitation payments
• Kickbacks or secret commissions
• Improper gifts or entertainment
• Payments to government officials to expedite routine processes
• Any other form of corrupt payment

Compliance

All employees, agents, suppliers, and business partners are expected to comply with applicable anti-corruption laws, including:

• Prevention of Corruption Act, 1988 (India)
• Foreign Corrupt Practices Act (FCPA) (where applicable)
• UK Bribery Act 2010 (where applicable)
• Local anti-corruption laws in relevant jurisdictions

Reporting

Suspected violations should be reported immediately to:

We will investigate all reports confidentially and take appropriate action.

30. SANCTIONS & EXPORT CONTROLS

30.1 Compliance with Sanctions

We comply with applicable international trade sanctions and export control regulations.

We will not knowingly conduct transactions with:

• Individuals or entities on applicable sanctions lists
• Countries subject to comprehensive trade embargoes
• Entities involved in terrorism, weapons proliferation, or other prohibited activities

30.2 Buyer's Representations

By placing an order, you represent and warrant that:

• You are not a sanctioned person or entity
• You are not acting on behalf of a sanctioned person or entity
• The products will not be used for any prohibited end-use
• The products will not be re-exported to sanctioned countries or entities
• You will comply with all applicable export control laws

30.3 Screening

We reserve the right to:

• Conduct due diligence and sanctions screening on Buyers and transactions
• Request additional information or documentation
• Refuse or cancel orders that may violate sanctions or export controls
• Report suspicious transactions to relevant authorities where legally required

30.4 Consequences of Violation

If we determine that a transaction violates applicable sanctions or export control laws, we may:

• Immediately suspend or terminate the transaction
• Withhold or cancel shipment
• Retain funds to the extent permitted by law
• Report the matter to relevant authorities
• Take any other legally appropriate action

31. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority:

• That provision shall be modified to the minimum extent necessary to make it valid and enforceable, or
• If modification is not possible, the provision shall be severed from these Terms

The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions.

32. WAIVER

No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of the Company.

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

A waiver of any particular breach shall not constitute a waiver of any subsequent breach.

33. ENTIRE AGREEMENT

These Terms & Conditions, together with:

• Our Privacy Policy
• Any Proforma Invoice
• Sales Contracts
• Purchase Orders
• Other written agreements between the parties

constitute the entire agreement between you and Prakash Trade Corp regarding the subject matter hereof.

These Terms supersede all prior agreements, understandings, representations, and communications, whether written or oral, regarding the same subject matter.

34. ASSIGNMENT

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms to:

• An affiliate or subsidiary
• A successor entity in connection with a merger, acquisition, or sale of assets
• Any other entity with reasonable notice to you

Any prohibited assignment shall be null and void.

35. AMENDMENTS

We reserve the right to modify or update these Terms & Conditions at any time.

Changes will be effective when posted on the Website with an updated "Last Updated" date.

For material changes that significantly affect your rights or obligations, we will provide reasonable notice through:

• Website notification
• Email (where we have your contact information)
• Other appropriate communication channels

Your continued use of the Website or our services after changes are posted constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must discontinue use of the Website and our services.

36. GOVERNING LAW & JURISDICTION

36.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

The following Indian laws shall apply, as applicable:

• Indian Contract Act, 1872
• Sale of Goods Act, 1930
• Foreign Exchange Management Act (FEMA), 1999
• Foreign Trade (Development and Regulation) Act, 1992
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019 (where applicable)

36.2 Jurisdiction

Subject to the Dispute Resolution provisions below, the courts of New Delhi, India shall have exclusive jurisdiction over any disputes arising from or related to these Terms.

36.3 International Buyers

For international transactions, the parties may agree to additional jurisdiction or arbitration provisions in the Proforma Invoice or Sales Contract.

In case of conflict between these Terms and a signed Sales Contract, the Sales Contract shall prevail.

37. DISPUTE RESOLUTION

37.1 Good Faith Negotiation

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the dispute through good-faith negotiation.

Either party may initiate negotiations by providing written notice to the other party describing the dispute.

37.2 Mediation

If the dispute cannot be resolved through negotiation within 30 days, the parties may mutually agree to mediation before pursuing arbitration or litigation.

37.3 Arbitration

For international transactions where the Proforma Invoice or Sales Contract specifies arbitration:

• Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 (India)
• Seat of Arbitration: New Delhi, India
• Language: English
• Number of Arbitrators: One (unless otherwise agreed)
• Appointment: As mutually agreed by the parties or in accordance with applicable law

37.4 Court Proceedings

If arbitration is not applicable or is not agreed upon, disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

38. GRIEVANCE REDRESSAL

If you have any complaint or grievance regarding:

• Our products or services
• These Terms & Conditions
• Our Website or business practices
• Privacy or data protection
• Any other matter related to your interaction with Prakash Trade Corp

Please contact our Grievance Officer:

Grievance Resolution Process

1. Acknowledgment: We will acknowledge your grievance within 48 hours
2. Investigation: We will investigate the matter and may request additional information
3. Resolution: We will provide a response within 30 days
4. Escalation: If you are unsatisfied, you may pursue legal remedies as provided under applicable law

39. CONTACT INFORMATION

For questions, inquiries, orders, or any other communication regarding these Terms & Conditions, please contact us: